Attitude & Behaviour Online Training

This course is aimed at all customer facing staff in a service/retail/public sector led industry.

By completing this Attitude & Behavior Training module, you will be equipped with the necessary knowledge and skills to deliver high-quality care with a positive attitude and professional behavior. Your commitment to maintaining professionalism, empathy, and effective communication will contribute to enhanced patient experiences and improved healthcare outcomes.

Attitude & Behaviour online training module covers the following topics:

1. Introduction to Attitude & Behavior in Healthcare: a. Importance of attitude and behavior in healthcare settings b. Impact on patient satisfaction and outcomes c. Professionalism and its significance in healthcare

2. Self-Awareness and Personal Biases: a. Recognizing personal biases and prejudices b. Understanding unconscious bias c. Strategies for managing personal biases

3. Professionalism and Ethical Conduct: a. Code of conduct for healthcare professionals b. Maintaining confidentiality and privacy c. Respecting diversity and cultural sensitivity

4. Effective Communication Skills: a. Active listening and empathy b. Verbal and non-verbal communication techniques c. Building rapport with patients and colleagues

5. Empathy and Compassion in Healthcare: a. Understanding patient perspectives and experiences b. Demonstrating empathy and compassion c. Providing patient-centered care

6. Managing Challenging Situations and Conflicts: a. Dealing with difficult patients and families b. Conflict resolution techniques c. Seeking support and self-care strategies

Attitude & Behaviour: The learning outcomes include-

1. Understand the impact of attitude and behavior on patient care and outcomes.
2. Develop self-awareness and recognize personal biases and prejudices.
3. Cultivate professionalism and ethical conduct in the healthcare setting.
4. Enhance communication skills to effectively engage with patients and colleagues.
5. Foster empathy and compassion towards patients from diverse backgrounds.
6. Learn strategies for managing challenging situations and conflicts professionally.

Certificates are included.

Course Duration 1 Hour