Communication Online Training

Communication Online Training Module:

Course Content:

1. Introduction to Effective Communication:

   • Emphasize the importance of effective communication in healthcare.
   • Discuss the impact of good communication on patient care and outcomes.

2. Verbal Communication Skills:

   • Active listening techniques.
   • Clear and concise language.
   • Empathy, compassion, appropriate tone, and volume.

3. Non-Verbal Communication Skills:

   • Body language, facial expressions.
   • Eye contact, posture, gestures, and touch.

4. Written Communication Skills:

   • Writing clear and accurate patient notes.
   • Proper use of medical terminology.
   • Effective email and messaging etiquette.
   • Writing patient letters and reports.

5. Communicating with Patients and Their Families:

   • Building rapport and trust.
   • Explaining medical conditions and treatment options.
   • Active involvement of patients in decision-making.
   • Addressing cultural and language barriers.

6. Communication in Challenging Situations:

   • Dealing with angry or upset patients.
   • Communicating bad news sensitively.
   • Managing conflicts and difficult conversations.
   • Recognizing and responding to emotional distress.

7. Team Communication:

   • Effective communication within interdisciplinary teams.
   • Handover and shift change communication.
   • Collaboration and coordination of care.
   • Sharing information and feedback.

8. Confidentiality and Privacy:

   • Importance of patient confidentiality.
   • Legal and ethical considerations.

9. Communication Technology:

   • Use of electronic health records (EHRs).
   • Telehealth and video consultations.
   • Sharing information securely online.

Learning Outcomes:

1. Understand the concept of telehealth and its role in delivering healthcare services remotely.
2. Recognize the benefits of telehealth, such as improved accessibility, convenience, and cost-effectiveness.
3. Understand the role of video consultations as a subset of telehealth and its advantages, such as time-saving and increased patient engagement.
4. Identify the potential limitations and challenges associated with telehealth, including limited accessibility for certain populations.
5. Appreciate the importance of privacy and security in telehealth, including the need for encryption and secure platforms.
6. Recognize the potential impact of telehealth on continuity of care, including remote monitoring and home care.
7. Understand the regulatory and reimbursement considerations related to telehealth, which may vary across jurisdictions.
8. Recognize the importance of training and support for healthcare professionals in effectively utilizing telehealth technologies.
9. Understand the ethical considerations involved in telehealth, such as patient autonomy, confidentiality, and equitable access to care.
10. Identify the role of telehealth in improving healthcare outcomes, patient satisfaction, and population health management.

Certificates are included.

Course Duration 1 Hour.

This Training module will be available for 6 months to complete from date of purchase.