Duty of Care Online Training

1. Introduction to Duty of Care:

   • a. Definition and importance of Duty of Care in healthcare settings.
   • b. Legal and ethical obligations of healthcare workers towards patients.

2. Understanding the Scope of Duty of Care:

   • a. Identifying the individuals for whom a healthcare worker has a Duty of Care (patients, colleagues, visitors, etc.).
   • b. Recognizing the limits and boundaries of Duty of Care.

3. Maintaining Professionalism and Competence:

   • a. Upholding professional standards and codes of conduct.
   • b. Continuous professional development and staying updated with best practices.
   • c. Recognizing personal limitations and seeking appropriate help or support when needed.

4. Providing Safe and Effective Care:

   • a. Ensuring a safe environment for patients and colleagues.
   • b. Following infection control protocols and maintaining hygiene standards.
   • c. Adhering to medication administration guidelines and protocols.
   • d. Recognizing and responding to clinical deterioration or emergencies promptly.

5. Effective Communication and Documentation:

   • a. Importance of clear and accurate communication with patients, colleagues, and other healthcare professionals.
   • b. Documenting relevant patient information, care plans, and interventions accurately.
   • c. Sharing information appropriately while respecting patient confidentiality and privacy.

6. Respecting Patient Rights and Autonomy:

   • a. Respecting patient autonomy and involving them in decision-making processes.
   • b. Obtaining informed consent for procedures, treatments, and interventions.
   • c. Advocating for patients' rights and ensuring their dignity and privacy.

7. Recognizing and Managing Ethical Dilemmas:

   • a. Identifying ethical dilemmas and conflicts that may arise in healthcare settings.
   • b. Utilizing ethical decision-making frameworks to resolve conflicts.
   • c. Seeking guidance from supervisors or ethics committees when needed.

8. Responding to Complaints and Feedback:

   • a. Understanding the importance of addressing patient complaints and feedback.
   • b. Following organizational policies and procedures for complaint resolution.
   • c. Learning from complaints to improve future practice.

9. Reflective Practice and Self-Care:

   • a. Emphasizing the importance of self-reflection and learning from experiences.
   • b. Recognizing signs of burnout and stress and implementing self-care strategies.
   • c. Seeking support from colleagues, supervisors, or counseling services when necessary.

Learning Outcomes

1. Understand the concept of Duty of Care in healthcare settings and its importance in providing safe and effective care.
2. Recognize the legal and ethical obligations of healthcare workers towards patients, colleagues, and others.
3. Identify the scope and boundaries of Duty of Care in different situations.
4. Demonstrate knowledge of professional standards, codes of conduct, and best practices related to Duty of Care.
5. Apply infection control protocols, hygiene standards, and medication administration guidelines to ensure patient safety.
6. Communicate effectively with patients, colleagues, and other healthcare professionals while respecting patient confidentiality and privacy.
7. Document relevant patient information, care plans, and interventions accurately and appropriately.
8. Respect patient rights, autonomy, and dignity, and involve them in decision-making processes.
9. Identify and manage ethical dilemmas and conflicts that may arise in healthcare settings.
10. Respond to patient complaints and feedback in a timely and appropriate manner.
11. Practice reflective self-assessment and implement self-care strategies to prevent burnout and promote overall well-being.